Frequently Asked Questions (FAQs)
ORDERS & SHIPPING
How do I track my order?
You’ll receive a tracking number via email once your order ships. Track your package directly through the carrier’s website.
What are your shipping options?
- Standard: 3-5 business days
- Express: 1-2 business days
- International: 5-10 business days (varies by destination)
When will my order ship?
Orders typically ship within 1-2 business days. During peak seasons, processing may take slightly longer.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn with tags attached.
How do I process a return?
- Initiate your return through our Returns Portal
- Pack items securely in original packaging
- Attach the prepaid return label
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.
PAYMENT
What payment methods do you accept?
We accept all major credit cards, PayPal, and select digital wallets.
Is my payment information secure?
Yes, all transactions are encrypted using SSL technology.
PRODUCTS
Where are your products made?
Our collections are sourced from global artisans and manufacturers committed to ethical production.
How do I care for my items?
Care instructions are included with each product and available on product pages.
SIZE & FIT
Do you offer size guides?
Yes, detailed size charts are available on each product page.
What if my item doesn’t fit?
You may exchange for a different size within 14 days of delivery (subject to availability).
INTERNATIONAL ORDERS
Are duties and taxes included?
International customers are responsible for any customs fees or import taxes.
Do you ship to all countries?
We ship to most countries worldwide. Check our Shipping Policy for details.
For additional assistance, please visit our Customer Care section.